Overview

When you purchase TailAdmin through Paddle, Paddle acts as the merchant of record. This means Paddle manages payments, taxes, subscriptions, cancellations, and refunds according to Paddle’s buyer terms.

Cancellation Rights

If you are a consumer (purchasing for personal, non-business use), you may have a legal right to cancel your purchase within 14 days of the transaction and receive a refund.

This right may no longer apply once the digital product has been downloaded or used, as allowed under applicable consumer laws.

Refund Requests

All refund requests must be submitted through Paddle’s support system (via paddle.net) or using the support link provided in your Paddle receipt email.

Refunds are reviewed case by case by Paddle and may be approved or declined based on eligibility under Paddle’s terms.

When Refunds May Be Granted

A refund may be considered if:

• The product does not work as described and the issue cannot be resolved after reasonable support efforts.
• There is confirmed fraud associated with the purchase.
• The request is submitted within 14 days of purchase (this aligns with TailAdmin’s internal policy and Paddle’s practical processing window).

When Refunds Are Not Granted

Refunds are generally not provided if:

• You changed your mind after purchasing.
• You decide not to use the product.
• The issue is due to lack of technical skill or incorrect configuration.
• A chargeback or payment dispute was opened before contacting support.
• The product has already been downloaded or used, which may void statutory cancellation rights.

Refund Processing

Approved refunds are issued by Paddle to the original payment method and are subject to Paddle’s processing rules, including payment method and transaction age limitations.

How to Request a Refund

To request a refund:

• Visit the Paddle support portal at paddle.net, or
• Contact TailAdmin support within 14 days of purchase and include your order details.